Damn You, Spyware! JIC you were thinking things are getting any easier on the Windows side of the Mac V. Windows argument. :)
1:43:49 PM     Discuss: [] trackback []


""A German couple who went to a... "A German couple who went to a fertility clinic after eight years of marriage have found out why they are still childless - they weren't having sex." [Ananova]

What scares me: (from the article) "The 30-year-old wife and her 36-year-old husband are now being given sex therapy lessons while the university clinic undertakes a study to try to find out if there are more couples with a similar lack of sex education."

For the love of god, don't teach them to procreate! You're defying evolution!
10:14:11 AM     Discuss: [] trackback []


Battlefield 1942 on Macintosh BattleField 1942 will be coming to the Macintosh in June. I am so screwed. This game looks awesome.

Aspyr today announced that Battlefield 1942 (Deluxe Edition) is now in beta and will ship in late June...
9:50:54 AM     Discuss: [] trackback []


Apple Support and Apple Repair So, over at Apple-X.net, there's an article lamenting Apple's poor support, and I commented over there, but I thought I'd share my Good Apple Support tale, so I'm excerpting the story here.

I won't pretend that Apple hasn't had their debacles for support, and I certainly wonder what's happening over at the repair depot sometimes. But they definitely are making the effort to make people happy.

My Tale: This is sort of a Bad Tale, but it ends well. I had a "hand me down" PowerBook G4 12" that had a couple of minor (cosmetic) problems when I got it, but then started having a delay in waking from sleep.

Being a Mac tech myself, I troubleshot it to the point of "It's under warranty, I can't fix it without opening it", so I sent it in to Apple from our Service dept.

They replaced the motherboard and sent it back. Problem not fixed.

I then called Apple and after 40 minutes on the phone they shipped out a box for me to send it back in. (Just like they'd do for anyone)

Came back 3 days later (Bad Sign), not fixed.

Took it to local Apple Store (Cambridge, MA). Nice "Genius" took down my suggested fix, watched him write in their database, left it there to be sent in.

Came back not fixed. Adding insult, they said they couldn't replicate the problem. (It took me 2 minutes to replicate the problem in all cases on it's return).

On Suggestion of our Service Manager; I called Apple and asked for "Customer Relations", explained sequence of events, added that I was very unhappy with the machine at this point. spent 10-15 minutes more on phone.

Final Result: New Machine. In fact. Not only did they replace the PowerBook, the replacement was a new machine, faster, better video card, etc.

One of my techs just got his 14" iBook replaced, same thing, upgraded machine.

Other Final Result: Happy Customers

Editor's Note: At no point during these calls did I mention that I worked for an Apple VAR, nor did my tech. I did not, at any point, yell at anyone.

Apple wants happy customers, you just have to talk to people who are in a position to make the call.

The "Genius" at an Apple store cannot help you with some things. An Apple reseller may not be able to help you, you need to follow the chain, stay polite, and do your best, and usually the other people will do their best to help you.
9:02:08 AM     Discuss: [] trackback []